Ua noi mua ʻia ke kumukūʻai o ka maikaʻi (COQ) e Armand Vallin Feigenbaum, he ʻAmelika nāna i hoʻomaka i ka "Total Quality Management (TQM)", a ʻo ia ke ʻano maoli o ke kumukūʻai i loaʻa e hōʻoia i kahi huahana (a lawelawe paha) e hoʻokō i nā koi i kuhikuhi ʻia a me ka nalowale. loaʻa inā ʻaʻole i hoʻokō ʻia nā koi i ʻōlelo ʻia.
ʻOi aku ka liʻiliʻi o ka manaʻo maoli ma mua o ka manaʻo ma hope o ka manaʻo e hiki i nā hui ke hoʻopukapuka i nā kumukūʻai o ke kūlana kiʻekiʻe (huahana / kaʻina hana) e hōʻemi a pale paha i nā hāʻule a me nā kumukūʻai i uku ʻia ke ʻike nā mea kūʻai i nā hemahema (lapaau pilikia).
ʻO ke kumukūʻai o ka maikaʻi he ʻehā ʻāpana:
1. Koki hāʻule waho
ʻO ke kumukūʻai e pili ana i nā hemahema i ʻike ʻia ma hope o ka loaʻa ʻana o ka huahana a lawelawe paha.
Nā Laʻana: Ka mālama ʻana i nā hoʻopiʻi o nā mea kūʻai aku, nā ʻāpana hōʻole ʻia mai nā mea kūʻai aku, nā koi palapala hoʻopiʻi, a me nā hoʻomanaʻo huahana.
2. Koina hemahema kuloko
ʻO ke kumukūʻai pili me nā hemahema i ʻike ʻia ma mua o ka loaʻa ʻana o ka huahana a lawelawe paha.
Nā Laʻana: Hoʻopau, hana hou, nānā hou, hoʻāʻo hou, loiloi waiwai, a me ka hōʻino ʻana i nā mea.
3. Koina helu
ʻO ke kumukūʻai i loaʻa no ka hoʻoholo ʻana i ke kiʻekiʻe o ka hoʻokō ʻana i nā koi maikaʻi (ana, loiloi, a loiloi paha).
Nā laʻana: nā nānā ʻana, hoʻāʻo, kaʻina hana a i ʻole nā lawelawe lawelawe, a me ka calibration o ke ana a me ka hoʻāʻo ʻana.
4. Koki pale
ʻO ke kumukūʻai o ka pale ʻana i ka maikaʻi ʻole (e hoʻemi i nā kumukūʻai o ka hemahema a me ka loiloi).
Nā laʻana: nā loiloi huahana hou, nā hoʻolālā maikaʻi, nā loiloi mea hoʻolako, nā loiloi kaʻina hana, nā hui hoʻomaikaʻi maikaʻi, ka hoʻonaʻauao a me ke aʻo ʻana.
Ka manawa hoʻouna: ʻOkakopa-18-2021